About Angus Jones

Angus started his first small business in 1989 and has since gone on to have a successful career in marketing. He realised although there were many websites for small business none was addressing the question of how to. Angus has a passion to articulate benefits that add value to customers/readers.

More choice for enterprise Wi-Fi 7 as TP-Link’s Omada range goes Pro

As the battle for the Wi-Fi 7 market rages on, TP-Link is set to shake up the enterprise space with a Pro upgrade to its Omada routers, switches and access points.

Omada Pro takes the familiar Omada gear and supercharges it for the next generation of networks (and network managers). The biggest upgrade is support for up to 1500 clients, up from non-Pro Omada’s 500. That’s a maximum of course, and in a real-world network environment, you’ll probably see a slightly lower actual maximum, but it’s still a substantial increase in capacity.

Ceiling Mount Omada Wi-Fi 7 Access Point

The boost in maximum connections on Omada Pro networks is supported by a High-Density Connectivity feature set, which includes OFDMA, BSS Colouring, and MU-MIMO. Not a radio geek? Basically, these are are features that improve the stability and capacity of hundreds of simultaneous Wi-Fi connections, to devices like the AP9778 Omada Pro BE19000 Ceiling Mount Wi-Fi 7 Access Point. Which, as the name suggests, can provide up to 19Gbps of Wi-Fi 7 across its 6GHz, 5Ghz, and 2.4GHz bands. 

Omada Pro BE19000 Ceiling Mount Wi-Fi 7 Access Point minimises cabling
Omada Pro BE19000 Ceiling Mount Wi-Fi 7 Access Point minimises cabling

Ceiling-mount APs are great for a whole range of businesses, industries, even schools, because they’re discreet (they look like chunky smoke detectors) and they use power over Ethernet (PoE) to minimise the need for cabling – and save you precious wall sockets.

Prioritising security

With security top of mind for all network managers, Omada Pro Wi-Fi devices include Wireless Intrusion Detection Systems (WIDS) and Wireless Intrusion Protection Systems (WIPS). Naturally, wired Omada Pro devices, such as Managed Switches and 10G Routers, also have IDS and IPS.

TP-Link assures us that one thing network managers have been asking for in a new range of high-end devices, is security assertion markup language (SAML) support for single sign-on (SSO). This gives managers more flexibility and convenience, without compromising on security.

This reflects Omada Pro’s software defined networking (SDN) approach to enterprise-grade network management. TP-Link’s Cloud Management Platform makes it easy to deploy new networks, monitor existing networks, and of course deal with any issues that may arise.

As well as the afore-mentioned ceiling-mount Wi-Fi access points, the Omada Pro range also includes smart and managed switches, weather-resistant outdoor access points (ideal for places like restaurants, resorts, and sporting grounds), and routers. And, TP-Link says, layer 3 aggregate switches are in the pipeline too.

One-click hiring

Employment Hero, the Australian-founded employment management platform, is helping SMEs move closer to ‘one-click’ hiring with new Google Workspace and Microsoft 365 automations*. 

At a time when SMEs face increased pressures to find and retain the best talent, they need to be able to hire and onboard at the click of a button. Employment Hero is enabling businesses to do just that by reducing the double handling during onboarding and offboarding.

Now Employment Hero customers can automatically and securely set up or deactivate employees’ Google Workspace or Microsoft 365 accounts via the Employment Hero platform thus significantly reducing the administrative burden on IT teams. This is especially impactful for SMEs with limited or no IT resources.

Employment Hero is committed to building a best-in-breed tool for SMEs, allowing them to manage their workforce in Australia, New Zealand and beyond. The new Microsoft and Google features also follow a previous integration with Slack, which made it easier for managers to recognise team members while also improving employee engagement. 

Dave Tong, CPTO and co-founder of Employment Hero, comments: “This is the next step towards our goal of helping businesses to hire someone with the single click of a button. In this case we’re easing unnecessary burdens placed on IT departments and tackling the pain of software provisioning and management. Depending on the amount of hires an organisation is making this could save hours of time over the course of week.

“We are all about making life easier for those running and managing SMEs. We’re constantly thinking of ways to save them time, admin and money and our continued investment across R&D allows us to do that – and keep on doing it. These new integrations with Google and Microsoft will make it even easier for Employment Hero users to manage their teams safely and securely, while running and growing their businesses.”

Employment’s Hero’s continued investment in its platform and new automations follows an announcement last week that it now processes more than $100bn in payroll globally and serves approximately 20 per cent of Australia’s private businesses. In addition, Employment Hero’s employer of record service – Global Teams – is now available across 144 countries.

Employment Hero continues to partner with best-in-breed software from around the world via open API integrations to make employment easier and more valuable for everyone. Additional integrations that work with Employment Hero include Sage, Xero, QuickBooks and many others included here

BeeStation: Create Your Own Cloud

Synology has announced the launch of BeeStation, a new addition to its product line designed to bring personal cloud storage to everyone, particularly those who seek simplicity and ease of use. BeeStation will make backing up, managing, and sharing files adaptable to any small business without subscription fees and with maximum control over your private data.

Lewis Sheng, Product Manager at Synology Inc., emphasizes the role of BeeStation within the Synology ecosystem: “For nearly two decades, Synology has been a leader in NAS solutions, offering advanced features for tech enthusiasts and professionals. With BeeStation, we’re addressing a different need. BeeStation packs all the file management and backup essentials into a more accessible and simplified hardware and software experience.”

Get Started in Minutes

Start your personal cloud straight out-of-the-box with a built-in 4 TB hard drive*, ample room for work documents, personal files, photos, and videos. By simply scanning a QR code and connecting the necessary cables, users are minutes away from their personal cloud service.

The accompanying web, desktop and mobile applications offer a seamless experience for managing and accessing files from anywhere, mirroring the convenience of popular cloud services.

Share with workmates

Understanding the need for personal and small business storage solutions, BeeStation allows users to easily create private storage spaces for each employee. This feature ensures that individual privacy is respected and maintained. No complex networking or IT skills needed by anyone.

Backup and AI Capabilities

With BeeStation, automatic backups of photos and videos from iOS and Android devices keeps your most important data protected. Additionally, the AI-powered photo organizer simplifies the task of managing your entire photo library, making it easier than ever to find and share specific images or albums with hardware-accelerated people and object recognition.

BeeStation’s advanced features include the ability to back up files from Google Drive, Microsoft OneDrive, Dropbox, and connected USB drives, ensuring that users always retain a copy of their important data.

Availability

BeeStation is available for purchase starting today on the Synology website and through official partners and resellers worldwide. 

To purchase or learn more, visit https://bee.synology.com/BeeStation

Guide to scale internationally

Nearly 70% of businesses fail when they attempt to scale and expand internationally. To help more companies join the 30% that do succeed, Trena Blair – Global Business Expansion Expert and Founder of FD Global Connections – has written her debut book Decoding Global Growth: How successful companies scale internationally.

As a global entrepreneur, Trena Blair has lived and worked in Australia and the USA throughout her 20+ year international corporate executive career, where she has worked with C-suite leaders and organisations including MasterCard, AGB Events and Austrade to deliver highly specialised international expansion and scaleup strategies to access the USA market, and beyond.

Trena has leveraged her expertise to author Decoding Global Growth, whichis a practical guide designed to give any business the tools and confidence needed to launch globally. The bookis the culmination of everything she’s learned, along with real-life case studies from some of the world’s most accomplished business leaders including Emma Lo Russo, Founder and CEO of Digivizer, Skander Malcolm, Chief Executive, Managing Director of OFX Group and Gemma Lloyd, the co-founder and CEO of WORK180. This is supplemented with research and insights from their learnings, whilst also weaving in historical context to support Trena’s proven processes.

The book is structured in four parts – setting the globalisation scene, how to lay the foundations for global growth, the key pillars for global growth, and an analysis of the top five global markets companies expand into. Each section covers content that can be applied to any business, including Trena’s proven scalability formula for success, how to develop the most effective go-to-market strategy, and various sales and distribution strategies, so every reader walks away with a clear path forward.

Trena Blair says, “There are many lessons to be learned when scaling a business globally, and often businesses and their leaders have to learn them the hard way, unfortunately. I was passionate about writing Decoding Global Growth in a way that provides true to life examples of some of the mistakes made, and provide my expert advice on how organisations can avoid similar mishaps on their expansion journey. I also delved into many complex factors that influence the right outcome in the global marketplace, and advice on how business leaders of any organisational size, can apply these practically.

“Essentially I wanted Decoding Global Growth to be a handbook – whether the reader is a start-up entrepreneur or a seasoned CEO  – who wants to ensure their business scales successfully, that they do this in the most efficient way possible to save on time and money, and turn their vision into a reality.”

4 of the most common mistakes business leaders make when attempting to scale internationally, and how to avoid these:

  1. Assuming their business success can simply be duplicated in a foreign market
  • Companies need to conduct in-depth research on the local practices, values and cultural nuances of the target country, and not assume that everything in their own market will easily translate.
  1. Lacking confidence in their team, and not having the capacity to delegate
  • It is imperative for leaders to cultivate trust within their teams by mastering the art of delegation.
  1. Not fully understanding the business and all of its functions
  • Leaders need to be aware and have deep knowledge of all functions of their business, from employees to the product or service they are providing their customers.
  1. Trying to scale too soon
  • Premature scaling is considered one of the most common signs of imminent doom for a startup. Trena has developed her own ‘Global Scalability Audit’, to help leaders decipher whether they are ready to grow.

Trena adds, “In my 20 years of doing business internationally, the one thing I’ve come to know is that scaling internationally is not for the faint-hearted. Not only does it take grit, determination, and a healthy dose of courage, but an in-depth understanding of the risks and the intricacies of the landscape you’re launching into is imperative. In a race where only the best-prepared survive, getting it wrong could cost you millions, could impact your reputation negatively, and put your core business at serious risk.”

Decoding Global Growth: How successful companies scale internationally is available for purchase both via FD Global Connections’ website and on Amazon. The book is also being adapted to an online e-learning platform, FD Global Academy, where business leaders can go at their own pace, choosing modules based on their specific needs and skill gaps.

FutureFit workshops to help

Optus has today announced the launch of FutureFit, a series of workshops designed to help small businesses strategically plan digital initiatives, identify and respond to business risks and implement resilience strategies.

The workshops will be conducted across six locations and online (Brisbane, Sydney, Melbourne, Adelaide, Wagga Wagga and Perth) starting from Thursday, 7 March and running through April. More than 700 small businesses will have the opportunity to take part in an interactive workshop where they will leave with a personalised digital strategy for their business.

The program aims to support business owners to enhance their knowledge and skills as they adapt to the demands of an increasingly digital economy focusing on how small business owners can plan for digital transformation, incorporate a whole business digital approach and increase resiliency.

Research shows that digitisation is a key driver of success with small business owners. Employees that possess an advanced level of digital engagement are 50% more likely to experience business growth and businesses with digital skills earn 60% more revenue per employee[1].

Emma Jensen, VP Small Business at Optus said: “We understand that running a small business comes with many opportunities and challenges that aren’t always easy to navigate alone.”

“Through listening to our customers, we know that digital capability – and keeping up to date as it rapidly changes – is one of the key issues that small businesses face.   We felt there was a real opportunity for Optus to add value by offering a solution to help educate small businesses and reimagine their own digital strategy.“

“The FutureFit workshops we’re launching will enable small businesses to better understand and leverage technology such as AI, social media, digital marketing tools and website development, with the goal of making their business more resilient in a digital age.” 

Optus Business customer and Founder of small business, Only the Sweet Stuff, Debbie Hatumale-Uy, knows the importance of digital communities in today’s small business ecosystem and the importance of being able to continue to upskill.

Hatumale-Uy said: “As a small business owner, you can’t ‘set and forget’ your operations, because something that works today might not work tomorrow.”

“We’re building our businesses in a world where there are a lot of changes that can have a big impact on your day-to-day operations. It’s essential that you’re upskilling so you can harness new opportunities.”

“I know how important it is to spend your time effectively. It can be overwhelming to know where to get your information from, which is why I’m excited to see Optus launch workshops that will give small business owners tools to adapt to an ever-changing digital landscape.”

With the ever-evolving digital landscape, many businesses with fewer than 20 employees are forced to prioritise business critical matters over investing in IT teams or other external services. It becomes vital that small businesses harness technology in order to thrive

Expert business coaches from Dynamic Uplift take a gamified approach that incorporates interactive canvases and cards as well as user-friendly apps to simplify complex processes and meet the needs of small businesses regardless of their digital maturity stage. The workshops will cover a number of topics including:

  • Putting digital in context – understanding why it’s critical for every business.
  • How to better leverage artificial intelligence and the right apps
  • Understanding what ‘digital’ could mean for your business, customers, and partners.
  • Evaluating your current digital capability and competitive position.  
  • Planning and implementing your digital strategy.

Robert Kinkade, Director, South Pacific Digital at Dynamic Uplift said, “Australia is well progressed on the shift to the digital age, and no business is immune to the impacts of digital disruption, regardless of size.”

“Many small to mid-sized businesses are seeking urgent support without the budget to hire consulting firms or other advisors, and the business owners and operators are time constrained, meaning that they only have days to devote to this critical agenda, not weeks or months.”

The FutureFit workshops will commence on Thursday 7 March in Melbourne. Small Businesses who are interested in attending any of the events in person or online should RSVP, as space is limited.

Finance for Negotiating Payment Discounts

SMEs urged to negotiate payment discounts

The recent announcement by the Reserve Bank to leave the cash rate target unchanged at 4.35 per cent came as welcome relief for SMEs grappling with inflation and rising living costs.[i] Any increase in interest rates can quickly reshape the financial landscape for SMEs. 

Moneytech CEO Nick McGrath acknowledges that Australian small business owners have proved to be a very resilient group of people. “SMEs have been really copping it on all fronts but generally holding up well,” said McGrath. “Over the past twelve months, they’ve had to deal with inflation, and supply chain issues, while interest rate increases have impacted their business lending and home loans.”

McGrath identifies cash flow, primarily impacted by debtors stretching payment periods beyond agreed terms, as the big issue for business in 2024. SME business owners and also consumer borrowers are increasingly turning to the non-bank lending industry to make up cash flow short-falls.

“Debtor payment periods are just one of these storms impacting business at the moment, with debtor payment days blowing out at the big and small ends of town,” said McGrath. “30 to 60-day invoice terms are dragging out to anywhere between 90 and 120 days. That’s a lot of time for SMEs to wait to get their money after delivering goods or services.”

To overcome cashflow issues, a finance facility can give tight budgets some much needed breathing room. SMEs using finance to deal with slow invoice payment and high cost of living pressures are advised by McGrath to put their finance to work by getting a better deal, instead of simply using it just for cash.  

Negotiating terms with suppliers is just one of the ways better cash flow from a finance facility can improve the bottom line. According to McGrath, SME business owners should ask suppliers for a payment discount for quicker payment.

“SMEs are paying their own suppliers in 30, 60, or 90 day terms, if you pay cash on delivery or a 14 day term, often a supplier will give business owners a discount of anywhere between three to five per cent of the cost of goods sold. The discount generally far outweighs the cost of finance, so make sure any capital from finance is put to good work.”

To learn more about finance facilities to assist and grow your business, visit www.moneytech.com.au.

Greatest cybersecurity risks highlighted

Mimecast, an advanced email and collaboration security company, published its Q4 Global Threat Intelligence Report today, revealing extortion campaigns, geopolitical threats, and attacks on small and medium-sized businesses (SMBs) to be among the greatest cybersecurity risks to cybersecurity defences. The report analyses the threat landscape for Q4 2023 and offers actionable recommendations on how to improve cyber defence. Key findings from the report include: 

Ransomware threat evolves to effectively hold victims hostage

Ransomware and breach-for-ransom campaigns continued to grow in Q4 2023, with one of the larger groups, ALPHV Blackcat, compromising more than 1,000 victims with ransomware and data extortion and reaping more than $300 million in ransom payments by the end of the quarter. Attack strategies have evolved from crypto-ransomware (where attackers encrypt data and hold the decryption key) to breach-for-ransom campaigns (where attackers steal sensitive data and threaten to release the sensitive information unless paid) to double- and triple-extortion strategies (where attackers combine tactics for more dire consequences).

Garret O’Hara, Senior Director – Sales Engineering APAC said: “We blocked nearly 250 million attacks against Mimecast-protected systems in January – a new record high for the business, highlighting the sheer scale of the threat.

“It’s striking that in a busy election year, with 76 countries due to go to the polls, geopolitical tensions have increased, leading to more cyberattacks, with over 100 hacker groups claiming participation in the Israel-Gaza conflict alone. It is deeply concerning that nation-states are using cyber operations to gather intelligence on rival governments and attack critical infrastructure and information systems. Organisations must act to ensure they and their employees are protected against this continuing uptick in malicious activity. Our new report offers threat-specific countermeasures and general recommendations to help combat threats.”

Small and Medium businesses pay BIG price

Users at small and medium-sized businesses encountered more than twice the number of threats — 31 and 32 threats per user (TPU), respectively — than users at large companies, who saw about 15 TPU in Q4.

The larger risk for SMBs is due to a greater share of employees in critical roles; targeting those users results in a higher level of threats per user. In addition, because SMBs rely on credential-based cloud services for much of their operations, attackers are more focused on credential theft, a common phishing goal. A striking 97.3% of Australian businesses are small to medium enterprises, according Australian Small Business and Family Enterprise Ombudsman, making the threat particularly pronounced in the Australia.

Threat actors become less attached

In Q4, for the first time, the average user was more likely to encounter a malicious link than a malicious attachment. With users ignoring the overwhelming volume of email messages blocked as either spam or impersonation (phishing), attackers are shifting from delivering payloads as malware to sending links to malicious sites, which then deliver the payload.

FUJIFILM launches first ever Global Purpose on 90th Anniversary

Fujifilm is celebrating its 90th anniversary with the launch of the company’s first ever Global Purpose, ‘Giving our world more smiles’, underscoring the company’s commitment to bring diverse ideas, unique capabilities and extraordinary people together to change the world.

The new Global Purpose also reflects the role of Fujifilm Group in bringing smiles globally through innovative products for the past 90 years and the aim for the entire Fujifilm group to guide employees, customers and the community toward a shared future.

To see a short video on Fujifilm’s new Global Purpose go to: https://holdings.fujifilm.com/special/90th/en/#video

Fujifilm Australia CEO Richie Matoba said, “Fujifilm’s 90th anniversary celebrates the rich diversified history of our brand and our journey through a wide range of industries and products that have enriched and changed countless lives. It is also a commitment to the future, with the belief that our product range and proprietary technologies will be successful in giving our world more smiles.”

Fujifilm Australia CEO Richie Matoba

Since its foundation, Fujifilm has been dedicated to providing products and services based on its advanced and proprietary technologies to bring smiles to people’s faces. In achieving sustainable growth and with its employees as the driving force, the company aims to propel the Fujifilm group toward realising the new Global Purpose as an embodiment of shared aspiration.

 
President, CEO and representative director of FUJIFILM Holdings Corporation Teiichi Goto added, “Through our new Global Purpose and by combining the Fujifilm Group’s strengths in technology and the wisdom of our diverse and talented workforce, we will contribute to solving social issues through all of our businesses.”

To mark its anniversary Fujifilm has also launched a dedicated 90th anniversary website which showcases the company’s history since 1934 and reflects the wide ranging public discussions it has had about its role in society and how it can contribute to create a brighter future.

Fujifilm’s new Global Purpose is one of its most unique and wide-ranging initiatives to date as it encompasses all of the company’s divisions, including medical systems, photo imaging, recording media and electronic imaging.

The new Global Purpose has roots as far back as Fujifilm’s 2006 corporate philosophy change when the company began aligning its business expansion and the addition of diverse products globally. It also aligns with Fujifilm’s global CSR plan which emphasises sustainable development as a part of Fujifilm’s Sustainable Value Plan (SVP) 2030.

Whilst Fujifilm’s “Value from Innovation” remains as the company’s corporate slogan, there has also been a key Corporate Philosophy Update which the company describes as, “an embodiment of aspirations propelling the group toward realising its purpose.”

Matoba added, “There are some key messages that form a strong thread running through our new Global Purpose. These include Fujifilm’s resilience through crises, diversification and proactive initiatives, our transition from photographic film to our Second Foundation with focus on imaging, healthcare, materials and business innovation and our unwavering commitment to contributing to societal challenges whilst maintaining a needed and trusted status in our corporate culture.”

The timing of the new Global Purpose Establishment is no coincidence as the company aims to unify employees, customers and the community worldwide on its 90th corporate anniversary year whilst setting the vision for its 100th anniversary.”

Richie Matoba concluded, “Our goal is for Fujifilm to continue providing innovative value and achieve sustainable growth towards our 100th anniversary and beyond as we realise our new Global Purpose. To that end, we will continue to take on the challenge of learning from the past in order to shape the future.”

To see a short video on Fujifilm’s new Global Purpose go to: https://holdings.fujifilm.com/special/90th/en/#video

For more information on Fujifilm’s new Global Purpose and its 90th anniversary go to: https://holdings.fujifilm.com/special/90th/en

Forecasting Cash Flow

You’ve probably heard the phrase ‘cash flow is king’ and with tough economic times for many Australian SME’s never has this been more true. Cash flow is what separates a thriving business from one struggling to stay afloat.

It encompasses all revenue generation, operational expenses and investment activities. Businesses that manage their money efficiently ensure more cash is entering the business than leaving it which enables them to grow and expand.

Get a Cash Flow Plan

With the start of 2024 it’s important SME owners have a plan in place for their cash flow so they can invest in new growth opportunities, expand operations, acquire assets and explore strategic developments. Cash flow allows owners to realise their business goals but it’s important to have an accurate forecast.

Accurate cash flow forecasting is the foundation of sound and comprehensive management. It involves predicting future cash inflows and outflows so owners know when to expect periods of surplus and shortfalls and can implement strategies to navigate the challenging times.

Where Cash Flow goes wrong

It’s a tough time for SME’s at the moment. Rising overheads, supply chain issues, high staff turnover and rising interest rates – it’s no wonder many are struggling with the day to day running costs. 

Some of top mistakes small businesses make when it comes to cash flow include

  • Failing to manage payment delays
  • Expanding too quickly without enough working capital
  • Poor inventory management
  • Failing to generate new sales leads

Get Help

Whilst many businesses strive to reduce the time between invoicing customers and receiving payments to ensure positive cash flow this can become tough when some customers take up to 60 days to settle accounts. 

Invoice financing, which is widely used by business owners in the US, UK and Europe is becoming more popular here in Australia and allows a business owner to unlock the cash that’s tied up in their unpaid invoices, providing a line of credit secured by the Accounts Receivables ledger. The financier gets paid when the debtor makes payment so there are no repayments to be made. Typically, businesses can access up to 90% of the sale value of an invoice whilst continuing to offer credit terms to customers.

It’s an option worth looking into if you are a B2B business.

Have a Back Up Plan

Lastly it’s important to have a contingency plan in place. Know what resources are available to you if unexpected challenges come your way. Some businesses have an emergency cash reserve to cope with economic downturns or supply chain disruptions, others have assets they can quickly convert to cash, and others feel secure having an invoice financing facility in place.

Whatever challenges lie ahead for your business in 2024 going into the new year with a focus on maintaining positive cash flow puts you in the best position for growth and achieving your goals.

Contributed by By Angus Sedgwick, CEO of OptiPay

Employees embrace change fatigue

Change fatigue employees in Australia are looking to avoid risky career moves and limit their exposure to workplace disruptions as they enter a new year of work, according to Gartner, Inc.

Gartner’s latest Global Talent Monitor survey data, collected between October and December 2023, revealed Australian employees’ intent to stay with their employer increased to 37.8% from 35.4% in 3Q23. While overall business confidence increased for the first time in 2023 to reach 43.1%, discretionary effort declined from 17.5% to 16.5%.

“Employees experienced a multitude of enterprise changes last year, including return to work mandates and technology disruptions,” said Neal Woolrich, Director, HR Advisory in the Gartner HR practice. “Change fatigue, combined with the rising cost of living and a softening labour market in Australia has many employees taking a cautious approach to their next career move.”

Gartner’s 4Q23 survey data reflects the growing need for constancy this year, with stability entering the top 10 drivers of attraction for Australian employees, up three places to ninth spot (see Table 1).

Top 10 Drivers of Employee Attraction and Attrition, Australia, 4Q23

Drivers of Attraction (change in rank)Drivers of Attrition (change in rank)
1. Location (nil)1. Manager quality (nil)
2. Work-life balance (nil)2. Compensation
3. Compensation (nil)3. Work-life balance (+1)
4. Respect (nil)4. Respect (-1)
5. Manager quality (+1)5. People management (nil)
6. Co-worker quality (-1)6. Future career opportunity (+3)
7. Vacation (nil)7. Recognition (nil)
8. Ethics (nil)8. Coworker quality (nil)
9. Stability (+3)9. Location (-3)
 10. Future career opportunity (nil)10. Health benefits (+4)

Source: Gartner Global Talent Monitor Survey, 4Q23 

While longer tenures can be an advantage for employers, disengaged employees can affect both productivity and workplace culture. Gartner recommends organisations review their Employee Value Proposition (EVP) to identify the employment attributes most likely to foster engagement and address change fatigue.

Reengaging the workforce

According to the Gartner survey, while engagement levels remained steady in 2023, less than one-quarter (24.3%) of Australian employees consider themselves to be ‘highly’ engaged. Most (73.9%) state they are only ‘somewhat’ engaged.

“Organisations need to be aware that traditional retention strategies won’t work in the current environment,” said Woolrich. “Leaders need to balance pay discussions with effective non-compensation EVP components, such as respect, manager quality and career progression to retain employees.”

Woolrich added, “Employers also need to think about the whole person, not just the employee, as they customise their EVP. It’s essential to understand what employees need and want from their role. An agile approach that provides a rich portfolio of experiences, support and opportunities will be key to maximising productivity and engagement.”

Addressing change fatigue

Change fatigue is fuelled by more than just the number of changes experienced by an employee, according to Gartner research. A new project, task or process can erode trust, impact wellbeing and contribute to a lost sense of purpose if communication from management is not clear.

“Employers must prioritise their relationships with employees to foster strong psychological safety and trust,” said Woolrich. “When employees understand that there is room to try, fail, reset and try again, they will soon start to thrive in an environment of change.”

Gartner recommends two-way dialogue between leaders and employees, which can significantly increase change success and psychological safety. Furthermore, when managers effectively allocate resources and goals to accommodate change, their teams are more likely to sustain workforce health through the disruption.