Oracle NetSuite, the #1 AI Cloud ERP, today announced a series of AI-powered innovations to help organisations in Australia and New Zealand increase efficiency and accelerate growth. The updates will enable customers to take advantage of next-generation capabilities in NetSuite Next, automate and accelerate business processes, improve visibility and decision-making, and achieve faster outcomes.

“NetSuite is committed to delivering a collaborative, insightful, adaptive, AI-first experience that will help our customers in Australia and New Zealand take full advantage of the latest AI innovations,” said Brian Chess, senior vice president of AI, Product, and Technology, Oracle NetSuite. “With embedded AI that respects existing roles, permissions, and business policies, NetSuite helps organisations expand insights, boost productivity, and achieve immediate value from AI.”

A few examples of the latest innovations for customers in Australia and New Zealand include:

• NetSuite Next: Helps organisations transform finance, operations, and customer engagement by embedding conversational intelligence, agentic workflows, and natural language search throughout NetSuite. With Ask Oracle, a natural language assistant that enables users to search, navigate, analyse, and act across the entire suite, NetSuite Next helps customers turn data into action, automate repetitive and complex tasks, and achieve outcomes faster, more intuitively, and with greater confidence. To learn more, please visit: NetSuite Next.
• NetSuite AI Connector Service: Helps organisations select the AI assistant that best fits their business needs, define the data the assistant can access, and govern how the assistant interacts with NetSuite. Built on open standards, including the Model Context Protocol (MCP), the AI Connector Service provides a secure way to connect NetSuite with external AI assistants and agent platforms and includes Standard and Custom MCP tools.
• Project profitability: Helps project-based organisations improve revenue recognition and task management by streamlining project oversight in NetSuite SuiteProjects. In addition, the latest enhancements accelerate issue investigation and resolution by enabling organisations to instantly recalculate revenue plans and providing real-time notifications when project activity impacts revenue.
• AI-powered inventory narratives: Help organisations quickly understand inventory status with concise, contextual AI-generated summaries that pull data from multiple inventory reports. One of 20+ new AI-generated narrative capabilities across the suite, inventory narratives help organisations quickly surface anomalies such as low or excess stock, identify trends that require attention, and get clearer visibility into back-order risks, inventory activity drivers, and inventory valuation concentrations.
• NetSuite Warehouse Management enhancements: Help organisations boost efficiency, improve visibility, increase flexibility, and enhance the user experience across warehouse operations. Organisations can search for kit and non-inventory items, automate landed cost validations and purchase order receipt processing, support reversal for inbound shipments, and receive real-time back-order alerts during work order picking.
• NetSuite Connector for Loop: Helps organisations resolve returns faster and maintain cleaner financial data by automating the flow of returns data from Shopify into NetSuite. For example, organisations can manage refunds and exchanges with greater accuracy and control by automatically creating return authorisations, item receipts, and cash refunds based on Loop workflows and new self-service configuration tools.
• Enhanced NetSuite Connector for Shopify: Helps organisations keep orders accurate across channels with bidirectional order edit synchronisation for Shopify B2B. As a result, organisations can ensure order changes in NetSuite — including pricing updates, quantity modifications, and line-item edits — are reflected accurately in B2B portals. This helps ensure that buyers see up-to-date information and helps operations teams reduce manual corrections and keep fulfilment, invoicing, and reporting aligned.
• Enhanced NetSuite Connector for Amazon Seller Central: Helps organisations improve accounting accuracy and simplify reconciliation by automatically bringing payment and deposit data from Amazon directly into NetSuite. In addition, to help support auditability and revenue recognition alignment, the enhanced connector ensures full, partial, and split payments are mapped to the correct order or invoice.

Availability

NetSuite Next will be available to customers in Australia within the next 12 months. All other updates are now available.