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monday.com has released the findings of its 2025 World of Work Report, revealing an interesting snapshot of how businesses worldwide are navigating technology adoption, work management and AI integration.
The research surveyed more than 3,500 employees (including 401 Aussies) across seven countries. Uncovering significant gaps and trends that impact workplace productivity technology adoption:
- The usability gap in work management tools; 82% report using work management software, yet larger enterprises see lower utilisation rates (71%), signaling a disconnect between access to tools and implementation.
- Leaders are embracing software, contributors are skeptical: Only 78% of individual contributors feel comfortable using work management software, compared to 90% of managers and 94% of senior executives.
AI adoption and resistance
- AI resistance is highest among larger enterprises: Nearly half (45%) of employees at the largest enterprise companies indicate no AI usage whatsoever. Over half (52%) of larger organisations’ primary concern is a lack of trust in AI’s safety and security.
- Smaller businesses see AI differently: A third of smaller companies (33%) perceive AI is a fleeting technological trend, contributing to the general hesitancy.
- Sales and customer support lag in AI adoption: Sales (51%) and customer support roles (40%) have significantly lower levels of openness and usage of AI.
You can find the full global report here.